Shipping

1. Where do we ship?

Singapore only.

We currently deliver to all addresses within Singapore.

2. How long does delivery take?

2–5 working days after your order has been confirmed.

Delivery times may vary slightly during peak periods, public holidays or unforeseen courier delays.

3. What do we charge for delivery?

S$5 standard delivery
Free delivery for orders of S$60 or more.

The S$60 minimum order value is calculated based on the final order value after discounts and before delivery charges.

4. Do customers receive tracking?

Yes. Once your order has been dispatched, we'll provide tracking information where tracking is available.

5. What happens if nobody is home?

If no one is available to receive your order, the courier may make a further delivery attempt or provide instructions for the next step.

Where an additional delivery fee is incurred because of the customer's unavailability, this may be charged to the customer.

6. What if the customer gives us the wrong address?

Please make sure your delivery address is complete and accurate when placing your order.

If your order has not yet been dispatched, contact us as soon as possible and we'll do our best to update the address.

Once an order has been dispatched, we may not be able to make changes.

Returns & Damaged Products

7. Do we accept returns if someone changes their mind?

No.

As honey is a food product, we do not accept returns or exchanges for change of mind.

8. What if the honey arrives damaged?

Please contact us within 5 days of receiving your order, with photos of the affected product and its packaging.

Please keep the affected product and packaging until we've had a chance to assess the situation.

9. What do we offer if something is wrong?

If your order arrives damaged or there is an issue with the product, we'll assess the situation and work with you on an appropriate resolution.

Our first preference is to replace the affected product. If a replacement isn't possible, we may offer a refund or store credit, depending on the circumstances.

10. What if we send the wrong product?

If we send you the wrong honey or flavour, we'll arrange a replacement at no additional cost to you.

11. What if something is missing from the order?

Please contact us within 5 days of receiving your order.

We'll check your order and, where appropriate, arrange for the missing item to be sent to you.