Privacy Policy

At Hives Keeper, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit our website, make a purchase or contact us.

By using our website, you acknowledge the practices described in this Privacy Policy.

If you have any questions about how we handle your personal data, please contact us at team@hiveskeeper.com.

1. Personal Data We Collect

Depending on how you interact with us, we may collect the following personal data:

When you make a purchase

We may collect:

Your name
Email address
Phone number
Billing address
Delivery address
Order and purchase details
Information needed to process your payment

Payment information is processed by our third-party payment providers. We do not retain complete payment card details unless otherwise stated.

When you contact us

If you use our contact form or contact us directly, we may collect:

Your name
Email address
Company name, if provided
The contents of your enquiry or message
Any other information you choose to provide

When you visit our website

We may automatically collect certain technical and usage information, such as:

IP address
Browser type and device information
Time and date of visits
Pages and products viewed
Referring websites or search terms
Information about how you interact with our website

We collect this information using cookies and similar technologies, where applicable.

2. How We Use Your Personal Data

We may use your personal data to:

Process and fulfil your orders
Arrange delivery of your purchases
Process payments and related transactions
Respond to your enquiries and provide customer service
Manage returns, refunds and other order-related matters
Communicate with you about your orders or enquiries
Improve our website, products and customer experience
Understand how customers use our website
Conduct analytics and improve our services
Send marketing communications, promotions and updates where you have consented or where otherwise permitted by applicable law
Comply with legal, regulatory, accounting or other applicable requirements
Protect our business, website and customers from fraud, misuse or other security risks

3. Marketing Communications

From time to time, we may send you information about Hives Keeper products, promotions, new launches, stories and other brand updates.

Where required, we will obtain your consent before sending direct marketing communications.

You may withdraw your consent or unsubscribe from marketing communications at any time by following the unsubscribe instructions in the relevant communication or by contacting us at team@hiveskeeper.com.

Withdrawing consent for marketing communications will not affect communications necessary to fulfil an order or provide a service you have requested.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

Enable essential website functions
Remember preferences
Understand how visitors use our website
Measure website performance
Improve our website and customer experience
Support analytics and, where applicable, marketing activities

Where required by applicable law, we will seek your consent before using non-essential cookies or similar technologies.

You may also be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

5. Disclosure of Personal Data

We may disclose relevant personal data to third parties where reasonably necessary to provide our products and services or operate our business.

These may include:

Payment service providers
Courier and logistics providers
Website hosting and technology providers
IT and other service providers
Analytics or marketing service providers, where applicable
Professional advisers, such as accountants, auditors and lawyers
Government, regulatory or law enforcement authorities where required or permitted by law

We only disclose personal data for legitimate purposes and take reasonable steps to ensure that third parties handling personal data on our behalf provide appropriate protection.

6. Overseas Transfers

Some of our service providers may process or store personal data outside Singapore.

Where personal data is transferred outside Singapore, we will take appropriate steps to ensure that the transferred personal data receives a standard of protection comparable to that required under applicable Singapore data protection law.

7. Protection of Personal Data

We take reasonable and appropriate measures to protect the personal data we hold against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

8. Retention of Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.

This may include the period needed to:

Fulfil orders
Provide customer service
Manage returns or refunds
Meet legal, regulatory and accounting requirements
Resolve disputes
Protect our legitimate business interests

When personal data is no longer required, we will take reasonable steps to delete or anonymise it, where appropriate.

9. Accessing or Correcting Your Personal Data

You may contact us to request access to or correction of your personal data, subject to applicable law and any applicable exceptions.

If you would like to make a request, please contact us at:

team@hiveskeeper.com

We may need to verify your identity before processing a request.

10. Third-Party Websites & Services

Our website may contain links to third-party websites, platforms or services, including social media platforms and retail partners.

These third parties operate independently and have their own privacy policies. We are not responsible for the privacy practices, content or security of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal data from children for marketing purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, technology, legal requirements or other relevant circumstances.

The latest version will be published on this website. We encourage you to review this page periodically for any updates.

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal data, please contact us at: