Payment
Payment Policy
We aim to make your shopping experience seamless and convenient. Below are the payment methods we accept and key terms regarding payment for purchases made with us.
Accepted Payment Methods:
We accept the following payment methods:
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Credit/Debit Cards – Visa, MasterCard, and American Express.
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PayNow/PayLah! – Fast and secure local payment for Singapore customers.
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Bank Transfers – Direct transfers to our bank account.
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E-Wallets – Selected digital payment platforms.
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PayPal – For fast and secure payments using your PayPal account.
Currency:
All prices are listed and payments are processed in Singapore Dollars (SGD) unless otherwise specified.
Payment Security:
We take payment security seriously and ensure all transactions are encrypted and processed through trusted payment gateways. We do not store your payment details on our systems.
Payment Terms:
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Payment must be completed in full before your order is processed.
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Orders will only be confirmed once payment is successfully received.
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For bank transfers, proof of payment (e.g., screenshot) must be sent to team@hiveskeeper.com to avoid delays in processing.
Failed Payments:
If your payment fails or is declined, please verify your payment details and try again. If the issue persists, contact your bank or payment provider for assistance.
Refunds for Payments:
Refunds (if applicable) will be processed using the original payment method and will follow our Refund Policy guidelines.
For further assistance regarding payments, please contact us at team@hiveskeeper.com.